All orders are processed within an indicative timeline of 20-30 business days, subject to product availability and production schedules.
Shipments are executed via air or sea freight under internationally recognized Incoterms (EXW, FOB, CNF, or DDP), as mutually agreed at the time of order confirmation.
All relevant export documentation, including commercial invoices, packing lists, certificates of analysis, and safety data sheets, is provided where applicable.
Responsibility for customs clearance, import duties, local regulatory compliance, and associated requirements rests mostly with the buyer, however, this is subject to vary as per the conversations with the buyer.
No liability is assumed for delays arising from third-party logistics providers, customs authorities, or unforeseen external circumstances.
Any discrepancies or claims must be reported within 48 hours of delivery, supported by appropriate documentation.